Privacy Policy

Last updated: 18/01/2026
1. Who We Are

delfa coaching is a coaching and art business based in Belgium. We are committed to protecting your personal data and respecting your privacy rights.

Contact Information:

    Business Name: delfa coaching
    Email: thealmanac.elisa@gmail.com
    Data Protection Officer: elisa della faille

2. What Personal Data We Collect

We collect and process the following personal data:

When you purchase art from us:

    Name
    Email address
    Shipping address
    Payment information (processed securely through Stripe)

When you book coaching sessions:

    Name
    Email address
    Appointment details (managed through TidyCal)

When you subscribe to our newsletter (if applicable):

    Name
    Email address

3. Why We Collect Your Data (Legal Basis)

We process your personal data based on the following legal grounds under GDPR:

    Contract performance: To fulfill your art purchase orders and deliver coaching services you've requested
    Consent: To send you newsletters and marketing communications (you can withdraw consent at any time)
    Legitimate interests: To maintain records of our business transactions and customer relationships
    Legal obligation: To comply with tax and accounting requirements under Belgian law

4. How We Use Your Data

We use your personal data to:

    Process and fulfill your art orders
    Arrange and deliver coaching sessions
    Communicate with you about your orders or appointments
    Send you newsletters and updates (only with your consent)
    Maintain business records for accounting and tax purposes
    Respond to your inquiries and provide customer support

5. Who We Share Your Data With

We share your data only with trusted third-party service providers necessary to operate our business:

    Stripe: Payment processing for art purchases (see Stripe's privacy policy)
    TidyCal: Appointment scheduling for coaching sessions (see TidyCal's privacy policy)
    Email marketing service (if implemented in the future): To send newsletters with your consent

We do not sell your personal data to third parties.

When you make a payment through Stripe, your payment information is processed directly by Stripe and not stored on our systems.
6. How Long We Keep Your Data

We retain your personal data for the following periods:

    Order and delivery information: For the duration necessary to complete your order and shipment, plus any legally required retention period for accounting purposes (typically 7 years under Belgian law)
    Newsletter subscribers: Until you unsubscribe from our mailing list
    Coaching appointment records: As long as necessary for our business relationship and any legal obligations

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

    Right of access: Request a copy of the personal data we hold about you
    Right to rectification: Ask us to correct inaccurate or incomplete data
    Right to erasure: Request deletion of your data (subject to legal obligations)
    Right to restriction: Request that we limit how we use your data
    Right to data portability: Receive your data in a structured, commonly used format
    Right to object: Object to our processing of your data for certain purposes
    Right to withdraw consent: Withdraw your consent for newsletter or marketing communications at any time

To exercise any of these rights, please contact us at [Your Email Address].
8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers

Your data may be processed by our third-party service providers (Stripe, TidyCal) who may store data outside the EU. These providers comply with GDPR requirements and use appropriate safeguards such as Standard Contractual Clauses.
10. Cookies

We do not currently use cookies on our website. If this changes in the future, we will update this privacy policy and obtain your consent where required.
11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated revision date.
12. How to Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

    Email: thealmanac.elisa@gmail.com

13. How to File a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit / Autorité de protection des données

    Website: https://www.gegevensbeschermingsautoriteit.be
    Email: contact@apd-gba.be
    Address: Rue de la Presse 35, 1000 Brussels, Belgium